Hunter Douglas Asia | Privacy Policy

Privacy Policy

Our policy on privacy is straightforward. In short, any information that you submit to us will remain absolutely private. Also, is a private, copyrighted site and intended solely for personal use. If you're interested in the lawyerly details, please read on!
Categories of Information 
Information about you can be categorized as (a) personally identifiable information, or (b) non-personally identifiable information. "Personally identifiable information" is information that we collect from you such as your name, postal address, telephone number and email address. "Non-personally identifiable information" is information that we collect from you that does not include your name or any information that would allow us to contact you.
How We Use and Disclose Information
Some of the ways in which we use your personally identifiable information may include using it to provide you with information that you may request, to fulfill an order or carry out a service request. If, at the point where you give us personally identifiable information, a box is checked indicating that you would like to receive information about special offers and promotions, then Hunter Douglas will also use such personally identifiable information to send you information that we believe might be of interest to you. It is important for you to understand that we use contractors (e.g., delivery services) to help us operate our business. We generally require that contractors not disclose personally identifiable information or use it other than as necessary to perform their services for us.
Because we care about your privacy, we will not give your personally identifiable information to any of our authorized Hunter Douglas dealers for them to use to contact you, except with your explicit consent, after filling out an inquiry regarding one or various of our products. We will NEVER disclose your personally identifiable information to third party marketing organizations outside of our own business scope.
As a responsible company, we believe obeying the law is important. Therefore, we may disclose personally identifiable information in order to comply with a subpoena or court order or when we are required to do so by law. We may also disclose personally identifiable information in cooperation with a law enforcement or government request.
Your Rights
In case you choose to provide us with personally identifiable information, your rights include the following:

  • The right at any time to withdraw your consent to the processing of your personal data.
  • The right to be informed of what personal data of yours we hold, how we obtained it and how long we intend to keep it (also known as a subject access request).
  • The right to have your personal data rectified in the event that they prove to be inaccurate or incomplete.
  • The right to request erasure of your personal data (also called the right to be forgotten).
You can at all time exercise the above rights by filling out the Enquiry Form at the footer of our website or by emailing us.  Our contact details are set out at the end of this notice.
It is important for you to understand that the above policies and restrictions do NOT apply to our use or disclosure of your NON-personally identifiable information. We may freely use and disclose non-personally identifiable information for many purposes and on many occasions. Examples of how we use and disclose non-personally identifiable information include measuring and analysing site usage, system administration, improving our site and providing it to third party consultants, clients, advertisers, vendors and researchers.
How We Collect Information
We collect personally identifiable information from you by "active" means, in other words, when you actively give us the information. Examples of this include when fill out online site registration forms, request that we send you information, newsletters or catalogs, or respond to our surveys or other requests for visitor responses. Like many other commercial web sites, we collect non-personally identifiable information from you by "passive" means, in other words, by tracking your use of the site, often through the use of cookies. That information includes, among other things, the type of computer operating system and net browser that are being used and the domain name of your Internet service provider, as well as some of the information described below. This information helps us to interact with visitors to our site.
  • Cookies
    A cookie is a small data file that is placed on your computer's hard drive that may contain information (such as a unique user ID) that a web site may use to track certain things. We use cookies in order to improve your web site visit. The cookie helps us track the pages of our site that you visit, tells us whether you have been to our site before and tells us which web site you visited immediately before visiting our site, but does not tell us about your use of any other web sites. The cookie does not tell us who you are or how to contact you, unless you have submitted personally identifiable information to us through active means. You can keep us from using cookies by turning them off in your browser. However, if you turn off your cookies, certain parts of our web site may not function or be slower to load.
  • Collection of Information by Third Parties via Links
    Our site contains links to other sites, including, among others, those of some of our customers. Those other sites may have privacy policies which may be different from ours. Visitors using such links should consult the privacy notices associated with those links. Please keep in mind that whenever you give out personal information online—for example, via message boards or chat rooms—that information can be collected, intercepted and used by people you do not know. Our policies do not extend to anything that is inherent in the operation of the Internet, and therefore beyond our control. We take no responsibility for information collected by third parties.

Protecting your information is important to us. We use the industry standard Secure Sockets Layer (SSL) technology to protect the security of your online order information. SSL encryption is a method by which information is encrypted while being transmitted over the Internet. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address should change from "http" to "https." While no method is completely impenetrable, SSL is the state-of-the-art encryption technology used in e-commerce today. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personal information, we cannot entirely ensure or warrant the security of any information you transmit to us.
In case of an unexpected data security breach in our system, we take it upon ourselves to inform the relevant authorities about the nature and extent of said breach. We will also contact and inform you, if we find your data (may) have been accessed.
Your Acceptance of These Terms
By using this site, you indicate your agreement to this Privacy Policy. If you do not agree with this Privacy Policy, then please do not use this site. Your continued use of this site following any changes to this privacy policy constitutes your acceptance of such changes.
Our contact data :
Hunter Douglas (M) Sdn Bhd (6929-M)
Lot 493, Persiaran Kuala Selangor, Section 26, 40400 Shah Alam, Selangor Darul Ehsan, Malaysia

Tel: +603 5191 2020
Fax: +603 5192 3900

Customer Service:
Tel: +603 5191 2020
Further Reference
Personal data in Malaysia are protected under the Personal Data Protection Act 2010 (PDPA). Our Privacy Policy described above is fully compliant with the PDPA. Our Policy uses the terms “personal data” and “processing”  in the sense prescribed in the PDPA.
Add link to the PDPA