Warranty Inquiries

5 Years Limited Warranty
The Hunter Douglas 5 Years Limited Warranty is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. If you are not satisfied, simply contact us at 03-5191 2020. In support of this policy of consumer satisfaction, we offer our 5 Years Limited Warranty as describe below.
 

Covered 

• Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for 5 years from date of purchase.
• All internal mechanisms.
• Components and brackets.
• Motorised components.
• Repair and/or replacement will be made with like or similar parts of products.
• Parts, labour and transportation for the 1st year.Part only for subsequent 4 years.

Not Covered

• Any conditions caused by normal wear and tear.
• Abuse, accidents, misuse or alterations to the product.
• Exposure to elements (sun damage, wind, water/moisture) and discolouration over time.
• Failure to follow our instruction with respect to measurement, proper installation, cleaning or maintenance.
• Shipping charges, cost of removal and reinstallation.
• Transportation and labour cost for 2nd year onwards.

NOTE:

• In the event the products and/or parts are found to be defective, we reserve the right to repair it. Replacement will only be given if found to be beyond repair. 
• In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for incidental or consequential damages or for any other indirect damage, lost, cost or expense.
• Different warranty periods and terms apply for commercial products and applications.